Best Auto Repair, Lancaster

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Call us for all your car needs! 661-949-1990

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 661-949-1990 or make an appointment online!

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • ASE Master Technician
  • Synchrony
  • Car Care Aware

Testimonials

  • Professional and Courteous
    Car & Truck Care, near Lancaster, CA
    First time at Vic's, it was a positive experience. The staff was friendly and competent. Everything went like clockwork (in todays world how many times can you say that) and my vehicle is running good. Looks like I won't be going back to the BMW dealership for repairs
    reviewicon, 04/08/2020

  • Great Communication
    Brakes, near Lancaster, CA
    Had a strange noise coming from under the console that I couldn't diagnose. They found that the right side parking brake cable clamp was broken causing the cable to at times hit the drive shaft. Crazy. Glad they found it and fixed it so easily! Also, Vic's sends you an email with photos and videos of their assessment for your review before beginning work. This is great! I wish every repair shop did this.
    reviewicon, 11/05/2019

  • Outstanding!
    Car & Truck Care, near Lancaster, CA
    Great Customer Service...saved us. X5 picked up in Tehachapi and transported to Bakersfield, dealer was closed so driver took car to Lancaster
    reviewicon, 03/10/2020

  • Worth a Drive!
    Car & Truck Care, near Lancaster, CA
    I live in Santa Clarita and will drive to Lancaster to have Vic's Bimmer shop work on my car. Absolutely the BEST place to take your car for service .
    reviewicon, 10/29/2019

  • Trusted Mechanic
    Car & Truck Care, near Lancaster, CA
    Been trusting the Vega family with my BMW 's for over 15 years. I wouldn't even think of going anywhere else. Best service EVER!
    reviewicon, 07/05/2018

  • Great service, modern, automated information sent to you. Love it.
    reviewicon, 03/07/2018

  • Friendly & Fair!
    Car & Truck Care, near Lancaster, CA
    Vic and his team have provided excellent service for my BMW for over 7 years. Without his timely response, knowledge, and expertise, I would have sold this car years ago. I trust Vic to solve any problem with the car and provide me with the best advice to economically maintain this car. Customer service is friendly and superb - I can often get my car in and out for service in a day.
    reviewicon, 05/02/2016